← germini.ai

Terms of Service

Draft — July 2026 · Applies to services purchased at germini.ai

1. Who we are

Germini ("we," "us") is a web design agency providing website design, build, hosting, and related services to business customers in the United States. All prices are in US dollars.

2. The build service

When you complete our intake and we accept your order, we build a website draft based on the template, content, and preferences you provided. For Starter and Custom packages we aim to deliver a first draft within 72 hours of completed intake; this is a service target, not a guarantee. Bespoke and Enterprise packages follow the delivery timeline agreed during your strategy or scoping call.

• Each build includes up to three (3) revision rounds. Additional rounds may be quoted separately or handled by our team at our discretion.
• You may cancel at no cost any time before approving your draft. No payment is collected until you approve.
• The build fee becomes due at draft approval and is non-refundable once paid, as it compensates work already performed.
• You are subscribing to a website, not buying one. The build fee pays for the work of building your site; your Hosting Plan keeps it online. The site itself — its code and design — stays ours, and you never receive the source code. The content you give us and your domain stay yours. If the Hosting Plan ends, the site goes offline. Section 8 sets this out in full — please read it before you approve your draft.

3. Service tiers: what is included and what is not

Every package includes exactly what is listed for it below. If something is not listed as included in your tier, it is not part of your purchase — even if it appears in a higher tier, a template preview, or a conversation before sign-off. Anything beyond the listed scope is quoted separately.

3.1 Starter — $500 build + $19/month Hosting Plan

Included:

• One landing page built on any of our 20 templates — you choose the template and color palette during intake.
• Website text written by our team from your intake answers.
• Your own photos (up to 10), placed and optimized by our team. Professionally sourced imagery (licensed stock or AI-crafted) for slots you don't fill is a $10-per-image add-on (section 3.5).
• Three revision rounds, a mobile-friendly build, and the SEO go-live pack (sitemap, meta and social tags, local business schema, search engine submission).

Not included:

• Additional pages or sections beyond the landing page.
• Reviews & Maps widgets — the reviews section (section 7.2) and the embedded map. Available together as a single $49 one-time add-on, chosen during intake and charged at your approval checkout.
• The competitor research report. Available as a $49 one-time add-on, charged at your approval checkout and delivered after your approved site goes live.
• Additional language versions of your site. Available at $79 per language, charged at your approval checkout.
• Custom imagery direction or animations (Custom tier and up).
• Custom design outside our template library, discovery or strategy calls, or priority scheduling.
• Databases, logins, dashboards, or any custom development.
• Scheduling software (section 5) or a self-updating menu (section 6).
• Content updates after launch beyond your Hosting Plan's included edit request (section 3.5).

3.2 Custom — $1,000 build + $29/month Hosting Plan

Included:

• A multi-section website on the template and color palette of your choice.
• Custom text and images tailored to your business, plus restrained animations.
• Reviews & Maps widgets — the reviews section (section 7.2) and the embedded map, each of which you can turn off during intake.
• The competitor research report at no extra charge, if you opt in during intake; it is delivered after your approved site goes live.
• Three revision rounds, a mobile-friendly build, and the SEO go-live pack.

Not included:

• Fully custom design outside our template library (Bespoke tier).
• Discovery or strategy calls, or priority scheduling.
• Databases, logins, admin panels, data processing, or any custom development (Enterprise tier).
• Scheduling software (section 5) or a self-updating menu (section 6).
• Content updates after launch beyond your Hosting Plan's included edit request (section 3.5).

3.3 Bespoke — from $3,000 build + $49/month Hosting Plan

Included:

• A fully custom design created from your brief, not limited to our template library.
• A discovery call before the build, and priority handling of your project.
• Reviews & Maps widgets and the competitor research report, on the same terms as Custom (section 3.2).
• Three revision rounds.
• A delivery timeline agreed on your strategy call (the 72-hour target does not apply).
• Payment in two parts: a 50% deposit after the discovery call, then the remainder plus the Hosting Plan at sign-off.

Not included:

• Platform work: databases, admin panels, user accounts, or data processing (Enterprise tier).
• Features discussed but not written into the agreed brief.
• Scheduling software (section 5) or a self-updating menu (section 6) — available only as separately quoted custom work.
• Post-launch development beyond your Hosting Plan's included edit request, unless separately quoted.

3.4 Enterprise — quoted per project + Hosting Plan from $99/month

Included:

• Platform work defined in a scoping meeting — databases, admin panels, data processing, and other custom development — recorded in a written scope document with its own quote, delivery timeline, and (where agreed) support terms.
• Payment terms set in the written scope; a deposit is due after the scoping meeting.

Not included:

• Anything not written into the scope document. If it is not in the written scope, it is not included, regardless of prior conversations.

3.5 Rules that apply to every tier

• Revision rounds. One revision round is one consolidated batch of change requests, submitted through your client portal, applied by us and returned as an updated draft. Once your included rounds are used, additional rounds are available at $29 per round.
• Timelines. Draft and delivery times are service targets, not guarantees, unless a written timeline is part of a Bespoke or Enterprise scope.
• Hosting. No tier includes publishing without an active Hosting Plan (section 4). The build fee never covers hosting.
• Edit requests. Every Hosting Plan includes one content edit request per calendar month: a reasonable batch of changes to existing content, such as updated hours, a swapped photo, corrected text, or menu price changes. Edit requests do not cover new pages or sections, design changes, new features, or custom development — those are quoted separately. Unused edit requests do not roll over.
• Add-ons. Reviews & Maps widgets ($49 one-time) and the competitor research report ($49) are paid add-ons on Starter and included with Custom and Bespoke. Additional language versions of your site are $79 per language on Starter, Custom, and Bespoke; Enterprise language work is set in the written scope. Professionally sourced imagery on Starter is $10 per image; extra AI-crafted images beyond the six included on Custom and Bespoke are $10 per image (up to four). Add-ons you choose during intake are charged together with your build fee at the approval checkout.
• Support. Support is provided by email for matters related to your build and hosting. No tier includes phone support, live chat, or 24/7 coverage; Enterprise support terms, if any, are set in the written scope.
• No refunds. As set out in section 2, fees are non-refundable once charged. The free draft before approval is your opportunity to walk away at no cost.

4. Hosting plan

• Publishing your site requires an active Hosting Plan ($19–$99/month depending on tier), which covers hosting, SSL, backups, uptime monitoring, and reasonable edit requests.
• The Hosting Plan renews automatically each month until canceled. You can cancel anytime from the client portal or by written notice; cancellation takes effect at the end of the current billing period, after which the site is taken offline.
• If a hosting payment fails and is not resolved within 14 days, we may suspend the site until payment resumes.

5. Appointment requests

Some of the sites we build include an appointment-request feature: a section where a visitor picks a service, a preferred date and time, and leaves their contact details. Submitting the form sends one email to you, the business. From that email you can accept the request, decline it, or suggest another time — each of those sends one email to the visitor. That is the entire feature.

Think of it as a contact form specialized for appointment requests. It is not scheduling software, and buying any tier does not include scheduling software. Specifically, the appointment-request feature:

• Does not manage availability. It has no knowledge of your hours, openings, staff, or capacity. Visitors can request any date and time, including times you are closed.
• Does not sync with any calendar. It does not connect to Google Calendar, Outlook, Apple Calendar, or any other calendar. Accepting a request does not create a calendar event anywhere.
• Does not prevent double-booking. Two visitors can request the same time slot and both requests will be sent to you. Checking for conflicts is your responsibility.
• Does not send reminders. Neither you nor the visitor receives reminder emails or messages before an appointment.
• Has no rescheduling flow. After the initial accept, decline, or suggested time, any change is arranged directly between you and the visitor by email or phone.
• Does not store requests. Nothing is saved in any database. Once the email is sent, we keep no copy and cannot recover or resend a request.
• Has no dashboard. There is no list of requests, no history, no login, and no management screen. Your inbox is the only record.

Each request produces one email, delivered on a best-effort basis. Email delivery can fail or be filtered by spam systems, and we are not liable for requests that do not arrive or go unread. From the first email onward, the visitor and your business communicate directly by email; we are not part of that conversation.

If your business needs real scheduling — availability management, calendar sync, double-booking prevention, reminders, rescheduling — a fully fledged booking system is available as separately quoted custom development. Contact us for a quote.

6. Menu and services display

If you provide a menu or list of services during intake, we design it into your site as a menu or services section. This section is a static display generated at build time from exactly the content you gave us:

• Item names, prices, and descriptions come only from what you provided. We never invent items, prices, or descriptions, and prices you omitted stay omitted.
• It is not a live-updating menu. It does not connect to your point-of-sale system, inventory, delivery platforms, or any other source, and it does not update itself.
• There is no menu-management dashboard, editing login, or self-service update tool.

Changing your menu or services after the build: before launch, changes are part of your revision rounds; after launch, changes are handled through your Hosting Plan's monthly edit request (section 3.5) or quoted separately. No tier includes ongoing menu maintenance — we do not keep your menu updated daily, weekly, or on any recurring schedule for free. If your menu changes frequently, ask us to quote a self-managed menu as custom development.

7. Content on your site

7.1 Content you provide

• You confirm you own or are licensed to use all content you provide (text, images, logos, menus, prices) and that it is accurate and lawful.
• We publish business facts (hours, addresses, prices, claims) only as you provide them and are not responsible for losses arising from inaccurate intake content.
• Photos of your team. If you upload photos of your staff or team members, you confirm that each person pictured has agreed to appear on your website. Those people are not our customers, they do not see our intake, and we never contact them. If someone leaves or withdraws their permission, tell us and we will take their photo down through your monthly edit request (section 3.5) at no charge.
• We may decline content that is unlawful, deceptive, or infringing.

7.2 Reviews we show

If you ask us to show your reviews, we copy your Google reviews as they stand when we build your site and lay them out as part of the design. This is content we fetch, not content you provide, so the confirmations in 7.1 do not cover it. What you should know:

• Real reviewers' names, ratings, review text, and dates are republished on your site, exactly as they appear on Google. We never reword or invent a review; a long one may be shortened with an ellipsis. Google requires attribution, so the section always includes a "Read more reviews on Google" link, which has to stay.
• It is a snapshot from build time, not a live feed. The reviews shown are the ones that existed when we built the site. They do not refresh. A review edited or deleted on Google afterward still shows on your site until it is changed through an edit request (section 3.5).
• We do not vet reviews. We copy what Google shows for your business. We are not responsible for what a review says, for a review that has gone out of date, or for a claim arising from one appearing on your site. Tell us about a review you want removed and we will take it down.
• Yelp is a link only. Where you give us a Yelp page, we add a button linking to it. We do not copy Yelp review text, ratings, or counts onto your site.

8. What you own and what we own

This is a subscription service, not a purchase. You are not buying a website. The build fee pays us for the work of building your site. Your Hosting Plan keeps it online. If the Hosting Plan ends, the site goes offline and you do not receive its code. Read this section before you approve your draft.

8.1 What we own

• The website as built — the template it is based on, its code, design, and layout, and any imagery we source or generate for it — is ours and stays ours. So do our underlying templates, tooling, and build systems.
• You never receive the source code and never have access to it. There is no code handover, on any tier, at any point, including after cancellation.
• What your Hosting Plan buys is the right to have that site published and maintained by us for as long as the plan is active. That right ends when the plan ends.
• Some imagery we use is licensed from others under terms that require a credit. Where that applies, the credit appears in your site's footer and must stay there. Because the site stays ours, those obligations stay with us and never pass to you.

8.2 What you own

• Everything you give us stays yours: your logo, your photos, your business copy, your prices, your menu, your hours, and any other content you supply.
• You grant us a non-exclusive license to use that content to build, host, and maintain your site for as long as your subscription is active. We use it for nothing else.
• Your domain is yours, including one we register on your behalf (section 9). You can transfer it to another registrar if you leave.

8.3 If you cancel or stop paying

• Your site goes offline. It is not transferred to you, and you do not receive its code — it was never yours.
• You get back everything you gave us. On request within 30 days of cancellation, we return your original files — logo, photos, and any other content you supplied — plus a plain-text export of the words on your site, so you have your content to take elsewhere. We withhold nothing of yours.
• Your domain stays yours and can be pointed anywhere you like.

9. Domains

Domains registered by us on your behalf are billed at a flat $100 per year: the first year is charged at your approval checkout, and each renewal is billed annually for as long as we manage the domain. Domains you own remain yours; you are responsible for registrar fees and access.

10. Disclaimers and liability

Services are provided "as is." To the maximum extent permitted by law, our total liability for any claim arising from the services is limited to the amounts you paid us in the twelve (12) months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.

11. Disputes

These terms are governed by the laws of the State of [STATE — TO BE CONFIRMED BY COUNSEL]. Disputes will be resolved in the state or federal courts located in [VENUE — TO BE CONFIRMED BY COUNSEL].

12. Changes

We may update these terms; material changes will be notified by email at least 14 days before taking effect. Continued use of the services after that date constitutes acceptance.

13. Contact

Questions about these terms: reply to any Germini email or write to the address in your client portal.